Your loan is now serviced by PRONTO FINANCE.
For information regarding the transfer of your loan to Pronto or to start the onboarding process,
click here.
Privacy Policy
Pronto Finance recognizes that your privacy is important and we understand that you care about how your information is used. Pronto is committed to providing our customers with the finest quality and service. This commitment includes protecting the privacy of the personal information that you share with us. You can be confident that we have safeguards in place to protect your information.
COLLECTION OF INFORMATION
Much of the customer information that we have about you comes directly from you when you apply for a loan. We collect personal information (such as your name, address, telephone number, bank and credit card account numbers and other information you provide on your credit application) and verification of such information. We use your customer information in order to fulfill your need for financial services and related products. We also use your customer information to update your account and insure proper billing.
DISTRIBUTION OF INFORMATION
Pronto does not sell or lease personally identifying information to nonaffiliated companies or entities. Certain information may be disclosed to reputable third parties assisting us in the processing of your loan application (e.g., credit reporting agencies), but only as lawfully permitted or required in response to legitimate governmental requests, subpoenas or court orders. While we have not done so at this time, in the future we may contract with reputable companies in our efforts to offer you additional financial services or products. If you do not want the information you provide to Pronto to be shared with other non-affiliated companies, please call us at (847) 695-4900 or indicate this preference when you provide your information to Pronto and we will honor your request.
PROTECTING CONFIDENTIALITY OF INFORMATION
We maintain physical, electronic and procedural safeguards that comply with the law to protect your information. Our website does not track, collect or distribute personal information not entered by visitors. We record the date and time of visits to our website and pages visited to determine which pages are visited the most and provide a better experience for our customers and dealers. We restrict access to nonpublic personal information about you to those employees who need to know that information to perform their job related to your loan application. All employees with access to your personal information are required to maintain the confidentiality of that information while employed with Pronto and upon their separation therefrom. Employees who fail to maintain this confidentiality are subject to corrective action, including termination of employment.
HOW TO FIND OUT WHAT INFORMATION WE HAVE
You may request to review the customer information we have about you in our records. If you believe that the information is incomplete or inaccurate, you may request that we make any necessary corrections, additions or deletions to the information. If you have questions regarding our Privacy & Security Policy, please contact the Vice President of Information Technology.
SMS TERMS AND CONDITIONS
1. SMS Consent Communication The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications If you have consented to receive text messages from [Pronto Finace], you may receive messages related to the following (provide specific examples):
Appointment reminders
Follow-up messages
Billing inquiries
Promotions or offers (if applicable)
Pronto Finance uses SMS to communicate with dealers and customers regarding account notifications, billing reminders, loan-related updates, and support. Messages may include payment alerts, contract reminders, and security notices.
3. Message Frequency Message frequency may vary depending on the type of communication. For example, you may receive up to [2] SMS messages per week related to your [appointments/billing, etc.]. Pronto Finance uses SMS to communicate with dealers and customers regarding account notifications, billing reminders, loan-related updates, and support. Messages may include payment alerts, contract reminders, and security notices.
4. Potential Fees for SMS Messaging Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method You may opt-in to receive SMS messages from Pronto Finance in the following ways: Verbally, during a conversation.
SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes
6. Opt-Out Method You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7. Help If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at www.prontofinance.com
Additional Options If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8. Standard Messaging Disclosures
Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions page.